THE
LEGACY
way
Want to know what is unique about living or working in a Legacy Senior Living community? Read more below about The Legacy Way!
Chaplaincy Program
On-site counseling for residents
Directed by David Riggs, Legacy Village offers daily counseling and spiritual integrity for residents. All Legacy's Chaplains follow under the same supervisions and support of Legacy's Chaplaincy Program to insure residents are getting the appropriate care and nurturing.
Legacy believes in putting our residents and families first. That is why we made the Chaplaincy Program. Each community has a Chaplain to help with residents with whatever need or questions they maybe be struggling with.
Alzheimer's Support
Offering one-on-one Supportive Conversation to Families of our Memory Care Residents
Over the years, Legacy Senior Living has consistently looked for and researched new and helpful ways to support the families of residents who suffer from the storms of memory loss. The Legacy leadership team, in collaboration with Dr. Ron Harvard, and after months of planning, are excited to launch this new program – Alzheimer’s Support Services, for our families
SERVE
Our investment in Team Members
Team members of our community are SERVE certified. The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for:
- Speak and Smile,
- Encourage and Engage,
- Respond to Residents,
- Value and Validate,
- and Every Day is the Extra Mile.
The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members. The training is provided twice a year for recertification and to train new hires.
Memory Care Training
Hands-on Certification
Team members who work in the memory care neighborhood are trained in Alzheimer’s and Dementia care. The specific, hands-on training equips caregivers and nurses with the necessary tools to care for residents with Alzheimer’s or Dementia in a gentle, loving and knowledgeable approach.
The extensive three-day training is led by Renita Carnes, Director of Culture and Training, who is certified by the National Council of Certified Dementia Practitioners. The course covers topics such as diagnosis, prognosis and treatment, nutrition, activities and communication. The training is designed to help Legacy’s care team understand the inner workings of someone with Alzheimer’s or other forms of dementia.
Going the Extra Mile
Team Member Awards Program
We are committed to rewarding our team members who not only serve our residents, but go the extra mile.
Matthew 5:41 - If anyone forces you to go one mile, go with them two miles.
Based on nominations, Legacy Village
rewards team members that go above
and beyond each quarter.
Legacy Cares Fund
Giving back to those who have given so much.
The Legacy Cares Fund has been established to help our team members in times of crisis. We believe there is no better way to give back to the Legacy Senior Living team members who are making a difference in the lives of seniors every day. At Legacy Senior Living, our sense of community is what the Legacy Cares Fund is all about – people helping people.
Integrity Hotline
Reporting Concerns
We fully encourage our team members to engage in open dialogue regarding any compliance concerns or questions that may arise. In order to provide our team members an opportunity to report compliance concerns anonymously and without fear of retaliation Legacy Senior Living provides an alternative method for reporting concerns via our “Integrity Hotline,” a confidential/anonymous way for you to report known or suspected improper conduct.
Because We Care
Need someone to talk to?
Our programs and services are designed to deliver superior quality to satisfy the needs of our residents. If we miss the mark, we want to know. Please share your suggestions, recommendations, and concerns, by calling the individuals in the order listed until you have complete satisfaction.
