Cleveland, Tenn. (July 2025) — Team members of Legacy Village of Cleveland are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.

The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.

Legacy Senior Living, the management company of Legacy Village of Cleveland, believes customer service is a major part in providing an exceptional home-like environment for their residents. This program sets Legacy Village apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.

The SERVE training is completed by Renita Carnes, Director of Culture and Training. She conducts training through in-person sessions at each community every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.

Committed to providing a vibrant and supportive environment for all residents, family members and community partners, Legacy Village of Cleveland continues to lead the industry with innovative programs and exceptional care.